At Pixida we are passionate technology consultants and developers for digitalization and mobility solutions. We are currently seeking a talented individual to join our team as a Ticket Analyst and Incident Manager. Do you like to be involved in analyzing and processing tickets, providing 3rd level support, and actively participating in ticket rounds and discussions about over-the-air vehicle updates? Join us to work on remote connected upgrades within a modern and future oriented international team.
> Pre-analyzing and processing tickets in a timely manner > Managing IT incidents and working towards their resolution > Taking part in Ticket rounds and customer support (3rd level) for over the air function features and personalization > Providing 3rd level expert support to users and resolving complex technical issues > Collaborating with international team members to identify and implement process improvements
> Previous experience in a similar role (Ticket processing or 3rd level support) > Strong communication and troubleshooting skills > Excellent problem solving abilities > Hands-on experience with agile tools (Jira, Confluence or similar) > Fluent in English, German is a plus
> A highly innovative, agile and unique team with a great working culture and an employer that appreciates news initiatives and ideas > kununu.de can give you an impression of our working culture! (https://www.kununu.com/de/pixida3)
Apply now! Pixida is proud to be an Equal Opportunity Employer! We are committed to a work environment that supports, inspires and respects all individuals and in which all aspects of employment are applied without discrimination. Therefore we encourage all individuals to apply! Please provide your CV (already with certificates, employer's references, etc.) In addition, we ask you to provide information about your possible start date, salary expectations and language skills.
