Jobangebot connecticum Job-1748760

Risk Manager II - Mediation, Mediation

Amazon Deutschland Services

Jobdatum: 15. Juni 2024

Einsatzort: Deutschland; Deutschland
Arbeitgeber: Amazon
Bewerbung

Info zum Arbeitgeber

Amazon Deutschland Services

E-Commerce, Online-Handel, Logistik

Firmensprache

Deutsch, Englisch

Gründungsjahr

1994

Mitarbeiter

100.000+

Branche

Computer Engineering, e-Commerce, Games, Handel, Kommunikationstechnik, Logistik

Kontakt

Wir bevorzugen Ihre Bewerbung online via www.amazon.jobs

Bitte senden Sie uns Ihren Lebenslauf und ein Motivationsschreiben (bestenfalls in einem pdf-Dokument) zu

Homepage
www.amazon.de

Karriere-Website
www.amazon.jobs

Risk Manager II - Mediation, Mediation

Stellen-ID: 2644894 | Amazon Deutschland Services GmbH - A11

BESCHREIBUNG

We are open to hiring candidates to work out of one of the following locations:
· United Kingdom
· Germany

Nearly three decades ago, Amazon set out to be Earth’s most customer-centric company, where people can discover and purchase the widest possible selection of safe and authentic goods. As part of that mission, we obsess over earning and maintaining trust by ensuring that we provide a trustworthy shopping experience. We invest heavily in people and technology to protect customers, selling partners, brands, and advertisers from any form of fraud or abuse.

When we identify and remove a non-compliant or unsafe product offer or suspend a seller, advertiser, or rights owner due to a policy violation, we provide clear and actionable communications. We have a process to remediate policy violations, appeal enforcements, or dispute enforcements. If sellers remain dissatisfied with a decision Amazon took after reaching out to our support teams, they can seek resolution for most disputes through an independent mediation process, facilitated by the Centre for Effective Dispute Resolution. This redress mechanism enhances Amazon’s ability to appropriately protect sellers’ interests and expression.
Our dedicated EU Mediation team ensures that we hear and address selling partner pain points.The EU Mediation team is looking for a Risk Manager to manage critical and high impact disputes.

The ideal candidate should be passionate about helping us ensure that customers may make great purchase decisions and that brand owners and sellers using Amazon are successfully listing and selling their products. Your decisions are not only fundamental to helping protect customers and sellers, but will help maintain the health of the Amazon catalogue and product listings ecosystem.

The ideal candidate:
· Uses high-level judgement and critical thinking to deep dive and re-examine complex and ambiguous disputes.
· Shows strong communication and interpersonal skills to work with, and influence multiple internal stakeholders.
· Is a fluent or native English speaker with excellent oral and writing skills
· Is comfortable analyzing and using data to make decisions
· Has a proven track record setting program strategy to deliver results.




Key job responsibilities
· Investigates, manages and resolves high-impact and complex around intellectual property (e.g. counterfeit, trademark, copyright) issues and violations of Amazon's policies.
· Uses high-level judgement and critical thinking to deep dive and re-examine complex and ambiguous enforcement actions.
· Collaborates, supports, and influences partner teams in responding to, investigating, managing and resolving high-impact incidents.
· Writes Legal (in English) responses to present Amazon's view on disputes to an external and independent mediator.
· Analyzes existing policy and process gaps, and develops solutions to close them in collaboration with program teams.
· Owns and manages projects designed to improve operational and process efficiency, and helps to scale the EU Mediation program further. This includes accessing and analyzing data and working extensively with teams across the organization.

GRUNDQUALIFIKATIONEN

- Bachelor's degree or equivalent
- Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent
- Experience handling confidential information

BEVORZUGTE QUALIFIKATIONEN

- Professional auditing qualification, or similar risk or compliance credentials
- Experience in program requirements definition, together with data and metrics leveraging to drive improvements
- Business proficiency in at least one other European language.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Info zum Arbeitgeber

Amazon Deutschland Services

E-Commerce, Online-Handel, Logistik

Firmensprache

Deutsch, Englisch

Gründungsjahr

1994

Mitarbeiter

100.000+

Branche

Computer Engineering, e-Commerce, Games, Handel, Kommunikationstechnik, Logistik

Kontakt

Wir bevorzugen Ihre Bewerbung online via www.amazon.jobs

Bitte senden Sie uns Ihren Lebenslauf und ein Motivationsschreiben (bestenfalls in einem pdf-Dokument) zu

Homepage
www.amazon.de

Karriere-Website
www.amazon.jobs

Info zur Bewerbung
Jobtitel:

Risk Manager II - Mediation, Mediation

Jobkennzeichen:
connecticum Job-1748760 / 2644894
Bereiche:
Wirtschaftswissenschaften: Wirtschaftswissenschaften, allg.
Einsatzort: Deutschland; Deutschland
Bewerbung

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