The role that can be based in any of the following European offices: London, Paris, Munich, Madrid.
ProServe is a new retail vendor consulting organization we are launching within EU Amazon Vendor Services (AVS), designed to address the most pressing and complex issues held by the senior leadership of our largest vendors and brands. We start from the customer’s problem and work backwards to apply distinctive results that “only Amazon” can deliver, and develop science-driven capabilities that create differentiating insight. We serve our clients through the development of customer and retail strategies that enable their long-term growth via a combination of management consulting methodologies, data science, and decades of proprietary transaction data and eCommerce expertise.
As a Senior Consultant, you will work with senior leaders of our largest vendors to tackle their most critical Customer, Product, and Channel eCommerce issues. You will use your customer understanding and industry insight to plan and execute engagements that transform vendor strategy and change the trajectory of their business growth. You will also work directly with our dedicated Data Science team to prototype custom solutions with the potential to scale to hundreds of vendors, and even change the market. As a core team member you will also work with vendors, team members, and internal and external partners to influence the way we work, how we serve customers, and where we invest in future capabilities.
This is an ideal role if you are looking to leverage your client service skills while broadening your understanding of Product Management, Data Science, and other hands-on business ownership roles in the technology industry. We are open to strong-performing client service professionals with an analytical mindset and a track record of driving change, including industries and functions such as management consulting, corporate or marketing strategy and planning. The ideal candidate will have a strong combination of leadership experience and problem-solving capabilities plus exceptional people skills. They will have closely worked with an executive leader in their organization and/or as a consultant to executive clients. They will be curious learners looking for challenges and growth. They will serve as trusted advisors for our vendor’s business executives and leaders.
Key job responsibilities
- Delivery – Define and plan out complex integrated workstreams, delivering executive and board level briefings and materials, and taking responsibility for the engagement’s success
- Engagement - Take ownership of driving the project towards a bar-raising outcome. Be the face of the engagement team for vendors.
- Program enhancement - Proactively share feedback and learning from engagements with Product Managers and Data Scientists to better design tools/frameworks for an enhanced vendor experience.
- Training – Teach customers, partners, and internal teams about AVS professional services and innovation practices
This is a customer facing role with relevant business travel when needed.
- 5+ years’ experience in strategy or marketing consulting, leading the delivery of multiple enterprise-level commercial projects at the Executive Director equivalent level role;
- Experience creating and implementing growth strategy;
- Experience building consensus and delivering results, both across organization boundaries and with external partners;
- Experience scoping and managing complex, data-driven analyses to inform strategies and recommendations;
- Experience mentoring, coaching or training other consultants, the business, or customers on best practices, frameworks and/or methodologies
- Comfort working with structured data in traditional data storage environments, extracting data using standard query syntax
- MBA from a leading business school
- Consulting experience at the C-suite and Board level or equivalent internal experience
- Retail / E-Commerce experience
- Experience delivering consumer software products and services in a high growth environment
- Working knowledge of SQL
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