We are seeking a Senior Program Manager - to streamline and elevate our processes and drive program improvement and optimization within the Amazon Last Mile Expansion business in Germany. The Senior Program Manager will be strong with data, automation tools, and SQL/Python to automate our processes and increase our efficiency to enable us to deliver bigger results. The Senior Program Manager will also be strong in partnering with station managers and operators to drive launch and expansion of the program across MEU.
The Amazon Last Mile Expansion program is a new model to enable Amazon to support speed initiatives and on-demand capacity in the EU. This program is powered by a mobile app that works in concert with our advanced logistics systems that allows operators to onboard, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are disruptive and promise to challenge traditional approaches, changing the way the industry operates.
The successful candidate will be self-motivated, passionate, analytical, and detail-oriented, possess superior interpersonal and communication skills, and be comfortable working independently to drive growth and change in a fast-paced environment. Bias for action and being comfortable with data is an absolute must, and candidates must demonstrate a track record of delivering results.
Key job responsibilities
Own and drive the Launch and Expansion of the program across MEU. The Senior Program Manager will coordinate across all teams to ensure successful launch of the program in all new locations. The Senior Program Manager will also be responsible for defining the future expansion roadmap to ensure broader speed objectives are achieved in collaboration with our business partners.
Another part of the role will be recommending changes and using your project management and stakeholder management skills to put new processes in place which can scale.
Partner with WW Flex/Last Mile teams to understand common challenges to adopt standard practice and identify opportunities to collaborate with tech teams to build automated tooling and solutions to hand off our processes.
A day in the life
You will be responsible for ensuring all necessary actions are taken to successfully launch new stations across MEU.
Another part of the role will be recommending changes and using your project management and stakeholder management skills to put new processes in place which can scale.
Partner with WW Flex/Last Mile teams to understand common challenges to adopt standard practice and identify opportunities to collaborate with tech teams to build automated tooling and solutions to hand off our processes.
About the team
- A degree
- Fluent German and English (written and verbal)
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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