Senior Program Manager, Regulatory EU

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The Regulatory Initiative has the mission to oversee the design and implementation of customer-centric solutions in response to new requirements resulting from new regulations. The team’s mission is to be customer-first and ensure any changes to our product or communications are delivering the best possible experience for the customer.

The team works cross-functionally with many teams in the organisation (markets, legal, tax, product, marketing, GCX etc) to ensure successful design and delivery of regulatory-driven changes with a customer focus in mind. We aspire to not only deliver against new requirements with the least customer friction but, where possible, to solve long-standing customer problems.

• Be the Programme lead for a set of regulations or related horizontal topics
• Work with tax/legal/Government Relation teams to understand the impact of the new regulations and how these translate into new requirements
• Work with analytics to understand business impact
• Develop, in collaboration with these teams, risk-based options that take both company risk and customer impact into account and provide recommendations to leadership
• Own the Business Requirements for these projects and work collaboratively with Product counterparts to ensure solutions are scoped, designed and implemented
• Own the relationship with impacted Business Units (e.g. countries, Exports team, etc.) to ensure key stakeholder feedback is obtained and solutions aligned
• Coordinate with the PMOs/ teams of each workstream involved (e.g. Product, Tax, GCX)
• Stakeholder management: e.g., for large regulations, organise and run regular Steering Committees to drive decision making

What you will bring:

• Potential candidates will have had project management experience and/ or consulting experience. Experience working in an international organisation on large-scale projects, influencing stakeholders across a range of functions and/ or e-commerce is a plus.
• Best in class program management. From fast moving corporate, tech/ e-commerce, and/ or consulting
• Experience managing multiple stakeholders from different functions globally. Clarifying roles and responsibilities, and cutting through complexity, to deliver
• Customer focus, leveraging data. Able to connect the dots to shape better customer solutions
• Ability to ‘see around corners’. Making sure all teams and stakeholders who might be impacted are aware and engaged as appropriate
• Clear, succinct, communication style. Able to explain highly complex topics simply
• Fluent German and English. The role will be based in Berlin with expectation to travel 10-15%

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