Senior Projectmanager Customer Experience (w/m/d)

You have an excellent degree in business administration (with a focus on Marketing) or a comparable qualification and have at least 7 years’ years of professional experience in the fields of Marketing, Strategy and/or Customer Experience. Consulting background advantageous. You also have the following knowledge and skills:

• Excellent experience in managing strategic and cross-functional projects
• Ability to analyze complex topics, translate findings into actionable insights, and prepare Top Management presentations with clear recommendations
• Expertise in customer experience management (ideally in implementing the NPS System and closed loop feedback routines) and customer feedback survey methods advantageous
• Understanding of Telco business models (mobile, fix and TV) advantageous
• Ability to think strategically and work in a conceptual and structured way
• Proactive and result orientated working approach, sense of responsibility
• Customer-centric mindset and strong team orientation
• Excellent presentation and communication skills in English
• Willingness to occasionally travel within the DT Europe Footprint