Jobangebot
Direkteinstieg - Stellenanzeige | Apple
connecticum Job 1745770 / 200524351
Service Channel and Account Manager - Switzerland, Liechtenstein (f/m/d)
Munich Bavaria-Bayern Germany
Support and Service
Key Qualifications
Description
CHANNEL WORK:
- Work cross functionally in AppleCare to improve customer satisfaction, operational service performance, processes and compliance in your channel - Design, implement and lead the channel in partnership with our Sales colleagues towards best-in-class standards and suited to help turning service into business - Rationalise and develop the service network, cultivate relationships with key partners in the sub-region - Closely manage capacity and lineup of the channel and ability to adapt to future. ACCOUNT MANAGEMENT: - Assessing and meeting the accounts onsite requires an adequate level of traveling - Performance-manage accounts re/ contractual obligations, customer experience targets, KPIs - Complete and implement new programs and service solutions, global strategies and processes - Find opportunities, set and agree ambitious targets with accounts, especially key accounts - Develop and roll out adequate change programs in collaboration with business partners COLLABORATION & TEAMWORK: - Connect with people! Be the Go-to person on questions around your region - Based at our Munich office you’ll collaborate and team up with stakeholders and other Apple offices in the sub-region - Work with cross-national teams in Europe and worldwide to change, build, adapt business processes, ensure process consistency, performance and prevent fraud - Participate in the cross-functional development and implementation of processes and systems - Closely cooperate with peers in neighbouring countries/geos and support channel management Education & Experience
- Degree (Engineering, Finance, Commercial) preferred or previous related experience
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