Jobangebot connecticum Job-1834516
Service Desk Agent
Lufthansa
Jobdatum: 12. Februar 2026
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As a Service Desk Agent, you are the first point of contact for all IT-related questions, incidents, and service requests within Brussels Airlines. You provide high-quality first-line support, ensure smooth follow-up with second-line teams, and play a key role in keeping our operations running — especially in a dynamic, aviation-critical environment. As a Service Desk Agent, you are the first point of contact for all IT-related questions, incidents, and service requests within Brussels Airlines. You provide high-quality first-line support, ensure smooth follow-up with second-line teams, and play a key role in keeping our operations running — especially in a dynamic, aviation-critical environment. Tasks
The Service Desk operates in shifts:
You translate user service requests into clear, actionable tasks for internal teams or subcontractors, while keeping users updated on progress and delivery timelines. When you notice inefficiencies or recurring patterns, you propose improvements to streamline processes.
Behind the scenes  Requirements
You’ll join a dedicated IT team that keeps Brussels Airlines running by resolving incidents, supporting workplace and operational tools, and ensuring security and compliance. With 24/7 standby support and strong Lufthansa Group expertise, they deliver smart, reliable IT solutions.
Company
About Brussels Airlines SA/NV At Brussels Airlines, we are passionate about connecting people, economies, and cultures. As Belgium’s home carrier and one of the four network airlines of the Lufthansa Group, we fly from the heart of Europe to over 90 destinations worldwide, including 18 across Sub-Saharan Africa. Our company culture is warm and inclusive. By focusing on wellbeing & flexibility, we create an empowering environment that gives our more than 3500 people wings.
http://www.brusselsairlines.com
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Service Desk Agent
connecticum Job-1834516
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