Spectrum Protect (SPP) Technical Advisor (f/m/x)

Spectrum Protect (SPP) Technical Advisor (f/m/x) 318379BR Your Role and Responsibilities As a Spectrum Protect (SPP) Technical Advisor, you will be working as part of the Storage Client Care team. As the Technical Advisor for assigned clients, you will create and manage the Deployment Management Plan for new installations of SPP, which includes activities such as: configuration validation, Software quality assurance, and Best Practices adoption. Post deployment, responsibilities include: Software currency, continued Best Practices adoption, managing client problem escalations, identifying problem trends and developing corrective actions, and implementing Brand quality initiatives design to prevent issues that may impact client application availability. Additionally, you will be focused on working with each client on using SPP to enhance their Business Continuity plans through the use of product functions.  Though the role of the Technical Advisor is intended to be delivered remotely, you will be expected to develop a trusted advisor relationship with each client by using technical expertise combined with your knowledge of the client’s IT ecosystem and using your contacts within the IBM support infrastructure. Occasional travel to the client’s site may be required. Use of adaptive technologies such as Webex, Slack, Box, and similar collaboration tools will be required.As a potential candidate, you will have an experience in Information Technologies, specifically Storage and Storage Software. You will already have specific expertise in Spectrum Protect and/or Spectrum Protect Plus. will also have excellent client-facing skills such as: effective verbal communications, presentation skills, and proven track record of collaborating with remote teams and the ability to work independently. You are a highly self-motivated individual and work well under pressure.Primary Role:Provide day-to-day consulting to assigned clients via telephone, Webex, and email with a high level of client satisfaction. You will combine your knowledge of the client’s IT ecosytem to create and manage the necessary set of activities related to: SPP Deployment Assurance, Software currency, Best Practices, problem escalations, problem avoidance, and Brand quality initiatives. You will use your specialized Spectrum Protect skills, knowledge and experience to assist Remote Support teams to actively solve key client issues. the problem investigation, progression and quick resolution. Your planning and execution of the client-level account plan will positively contribute to client satisfaction, for example the Net Promoter Score.Key responsibilities:Act as the client’s trusted advisor and Subject Matter Expert (SME) on product functionality and how it integrates with other IBM storage technologies, and OEM storage technologies. Create the Deployment Management Plan for new installations of SPP, which includes activities such as: configuration validation, Software quality assurance, and Best Practices adoption. Post deployment, responsibilities include: Software currency, continued Best Practices adoption, managing client problem escalations (and engaging with IBM remote support to quickly solve issues), identifying problem trends and developing corrective actions, and implementing Brand quality initiatives design to prevent issues that may impact client application availability. Additionally, you will be focused on working with each client on using SPP to enhance their Business Continuity plans through the use of product functions.  The role is performed remotely, and could include working from an IBM office or in a Work at Home environment as allowed. The role will involve occasional travel to the client’s site to improver satisfaction. A degree of personal flexibility and mobility will also be required (work location and working hours) depending on business requirements.Preferred IBM location is Kelsterbach but other locations in Germany are also considered.  Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Required Technical and Professional Expertise Bachelor's Degree in Information Technology is appreciated or equivalent product experience level. Specific experience with Spectrum Protect and/or Protect Plus is required.German: written and verbal, fluentEnglish: Written and verbal, fluentTechnical:Administrative knowledge of Spectrum Protect (and/or Plus) is required. 3+ years of experience with Product Support or Development for IBM Spectrum Protect, or from a client operations role using Spectrum Protect (and/or Plus) will be considered as qualifications for the role of Technical Advisor. Preferred Technical and Professional Experience Additional information Technical:Knowledge / Practical Experience on IBM Spectrum Protect Plus are on advantage, deeper experience on HSM / GPFS / BA Client, Flash Copy Manager on Unix / Linux as well, good skills on the SPP Client for DB2 / Mungo DB. Deep Dive Analysis skills on the IBM Spectrum Protect Product Family, Trace & Log File analysis, etc.Experience on Websphere, DB2, SAN and Tape drives would be useful to the candidate as well. Skills and experience and general understanding with all well established Operating Systems, like AIX, Windows, Linux are somehow mandatory for the candidate. Required Education Associate's Degree/College Diploma Preferred Education Bachelor's Degree About Business Unit IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing. Your Life @ IBM What matters to you when you’re looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever. About IBM IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Country/Region Germany State / Province MULTIPLE City / Township / Village MULTIPLE CITIES IBM Business Group Systems Primary job category Software Development & Support Secondary Job Category Other Software Development & Support Role ( Job Role ) Technical Advisor Employment Type Full-Time Contract type Regular Early Professional Track Not Applicable - Professional Hire Position Type Professional Travel Required Up to 10% or 1 day a week Company (7240) IBM Deutschland GmbH Is this role a commissionable/sales incentive based position? No