Spectrum Protect (SPP) Technical Advisor (f/m/x)
Your Role and Responsibilities
As a Spectrum Protect (SPP) Technical Advisor, you will be working as part of the Storage Client Care team. As the Technical Advisor for assigned clients, you will create and manage the Deployment Management Plan for new installations of SPP, which includes activities such as: configuration validation, Software quality assurance, and Best Practices adoption. Post deployment, responsibilities include: Software currency, continued Best Practices adoption, managing client problem escalations, identifying problem trends and developing corrective actions, and implementing Brand quality initiatives design to prevent issues that may impact client application availability. Additionally, you will be focused on working with each client on using SPP to enhance their Business Continuity plans through the use of product functions.
IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Required Technical and Professional ExpertiseBachelor's Degree in Information Technology is appreciated or equivalent product experience level. Specific experience with Spectrum Protect and/or Protect Plus is required.
German: written and verbal, fluent
English: Written and verbal, fluent
Administrative knowledge of Spectrum Protect (and/or Plus) is required. 3+ years of experience with Product Support or Development for IBM Spectrum Protect, or from a client operations role using Spectrum Protect (and/or Plus) will be considered as qualifications for the role of Technical Advisor.
Preferred Technical and Professional ExperienceAdditional information Technical:
Knowledge / Practical Experience on IBM Spectrum Protect Plus are on advantage, deeper experience on HSM / GPFS / BA Client, Flash Copy Manager on Unix / Linux as well, good skills on the SPP Client for DB2 / Mungo DB. Deep Dive Analysis skills on the IBM Spectrum Protect Product Family, Trace & Log File analysis, etc.
Experience on Websphere, DB2, SAN and Tape drives would be useful to the candidate as well. Skills and experience and general understanding with all well established Operating Systems, like AIX, Windows, Linux are somehow mandatory for the candidate.
Required EducationAssociate's Degree/College Diploma
Preferred EducationBachelor's Degree
About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
State / ProvinceMULTIPLE
City / Township / VillageMULTIPLE CITIES
IBM Business GroupSystems
Primary job categorySoftware Development & Support
Secondary Job CategoryOther Software Development & Support
Role ( Job Role )Technical Advisor
Early Professional TrackNot Applicable - Professional Hire
Travel RequiredUp to 10% or 1 day a week
Company(7240) IBM Deutschland GmbH
Is this role a commissionable/sales incentive based position?No
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