Jobangebot connecticum Job-1831590

Team Leader (Global Payment Team) (m/f/diverse)

Lufthansa

We are seeking an experienced and motivated Team Leader to support our service delivery operations. In this role, you will guide and develop team members, ensure high‑quality and timely service, and drive continuous improvement aligned with organizational and client expectations.

Interested in this opportunity? We look forward to your application!

We are seeking an experienced and motivated Team Leader to support our service delivery operations. In this role, you will guide and develop team members, ensure high‑quality and timely service, and drive continuous improvement aligned with organizational and client expectations.

Interested in this opportunity? We look forward to your application!

Tasks

The Team Leader will closely collaborate with the MNL Payment team. Please note that the KRK team operates in shifts from 7:00 AM to 10:00 PM, which requires the Team Leader to be flexible with working hours across these shifts.

People Management

  • Lead daily operations and ensure quality and timeliness
  • Manage capacity, delegate tasks, and monitor workload
  • Set goals, hold 1:1s, give feedback, and run appraisals
  • Support development and foster a positive team environment
  • Communicate changes, guide transitions, and resolve conflicts
  • Identify training needs and provide coaching

Service Management

  • Ensure operational excellence in the service area
  • Collaborate with stakeholders to maintain client satisfaction
  • Monitor KPIs, address risks, and drive improvements
  • Support standardization, optimization, and compliance
  • Join client calls and workshops

Administrative responsibilities

  • Support hiring and onboarding
  • Manage absences, overtime, and access requests
  • Maintain records and systems

*Perform all other duties assigned or delegated by supervisors

Behind the scenes

Lufthansa Group Business Services

  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)

Work-life-balance

  • Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
  • Opportunity to work from each part of Poland
  • Hybrid working model
  • Task-based working model

Development

  • Access to LinkedIn Learning online courses and trainings prepared by our amazing training team
  • Access to online platform with language courses

Employee

  • Integration events
  • Charity initiatives

Benefits

  • Multisport Card
  • Extra social benefits
  • Pre-paid cards
  • Employee referral program
Benefits

Free parking

Flight privileges

Relocation support

Employee events

Hybrid working possible

Flexible working hours

Development programs / Training options

Health Plan

Lockers for cyclists / sportsmen

Free parking, Flight privileges, Relocation support, Employee events, Hybrid working possible, Flexible working hours, Development programs / Training options, Health Plan, Lockers for cyclists / sportsmen

Requirements
  • Master’s or Bachelor’s degree (or at least 3rd year of studies completed)
  • 5+ years of experience in SSC/BPO or multinational service environment, including 2–3 years in a senior/specialist role
  • Proven leadership potential and prior experience acting as Team Leader (e.g., 6-month TL assignment)
  • Very good English (written & spoken, min. B2)
  • Proficient in MS Office and relevant service area tools
  • Experience in projects such as process migration, ERP implementation, or transformation initiatives
  • Strong change management, coaching, and people management skills
  • Service and customer-oriented approach
  • Excellent communication, presentation, and collaboration skills
  • Decision-making ability and accountability for results
  • Risk management awareness and continuous improvement mindset

*CV/Resume required

*Must possess permit to work in Poland

Oferta wynagrodzenia na tym stanowisku zostanie przedstawiona po zakończeniu etapu interview, tj. na etapie przedstawienia propozycji zatrudnienia z wyprzedzeniem umożliwiającym przeanalizowanie i omówienie proponowanych warunków zatrudnienia i wynagrodzenia.

Company

About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
Lufthansa Group
Info zur Bewerbung
Jobtitel:

Team Leader (Global Payment Team) (m/f/diverse)

Jobkennzeichen:
connecticum Job-1831590
Bereiche:
Betriebswirtschaftslehre BWL
Wirtschaftswissenschaften: Dienstleistungsmanagement
Einsatzort: Krakau, Polen; Europa-Ost
Jobdetails

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