Team Leader Inside Sales

Within the operational targets set by the Head of Sales & Handling, the Team Leader Inside Sales performs the following duties:

• Monitors process compliance as well as service standards set for the Inside Sales Team
• Manages the customer database regularly according to set standards

• Processes customer requests and performs bookings
• Enters into transportation agreements with customers
• Actively supports the Outside Sales in the pursuit of new market opportunities
• Provides customers with all relevant information for his/her business
• Implements a pro-active sales call plan to actively sell open capacities and/or promote the LCAG products
• Participates in outside sales visits
• Assists in the development and sales of customized logistics transport solutions, and actively promotes special products
• Reviews sales data as well as competitor’s analysis with the goal to acquire new customers/business
• Develops measures to optimize load factors
• Participates in local sales events
• Leads the team and ensures premium customer service and total customer satisfaction
• Ensures people development