Java Support Engineer

YOUR ROLE Provide L2/L3 production support for applications and microservices. Troubleshoot issues related to Java applications and SQL queries . Handle incidents, service requests, and changes using ticketing tools (Jira/ServiceNow) . Perform incident analysis and RCA documentation . Monitor application health and ensure system stability. Collaborate with development, DevOps, and infrastructure teams to resolve issues. YOUR PROFILE 3–5 years of experience in application or production support.

Strong troubleshooting experience in Java and SQL . Good understanding of Microservices architecture and AWS . Hands-on experience with Jira or ServiceNow . Solid knowledge of incident management and RCA processes . Basic scripting/automation using Shell, Python, or Batch . Familiarity with monitoring tools like Grafana, ELK, or Datadog . Exposure to AWS services and CI/CD pipelines . ITIL certification or formal ITIL training.