After Sales Training Manager (m, f, d)

Training Delivery and Certification
• Maintain the required level of technical expertise by participating in PAG training for trainers;
• Perform Technical Training to Dealer Technicians;
• Manage/supervise ILT (Instructor Lead Training);
• Offer technical training to service advisors;
• ZPT (Certified Porsche Technician) program management: Target/ Training/ Test/ Certificate;
• High Voltage Qualification Management and Certification (HVE/HVT);
• Overall responsibility for achieving technical training targets and KPIs;
• Deliver certification for service advisors through PGCS (Porsche Global Certification System);
• Manage After Sales Non-Technical training to ensure achievement of targets and KPIs.
Training Management
• Assess the knowledge level of the Dealer After Sales Strategic Team, identify training needs, and define short-, mid-, and long-term individual training plans;
• Organization of annual training plan (budget, venue, invitation, participants checking) and reporting;
• Maintain AS staffs' training history and results;
• Plan and ensure availability of training facility and required training vehicles;
• Develop and manage training material (literature, systems, etc.) incl. procurement and maintenance;
• Attendance of PAG Train the Trainer seminars and International Training Conference.
LMS/CMS Management (PPN Support)
• Management of PPN users and certificates of After Sales personnel;
• Support & solve functional PPN problems (operational topics);
• Training Database and reports analysis
• Web based training (WBT): Learning Path management for all affected AS personnel;
• Manage Global Learning Patch content and ensure up to date methodology;
• Create and adapt training materials, workbooks and manual translations;
• Train the local trainers to support PBR certification strategy.
Translation and Proofreading of Documents and Information
• Proofread the Driver's Manual, manage printing of the Brazilian version and supply to VPC;
• Provide translation and proofreading support for PPN content, both for PAG and the agency;
• Translate and proofread training materials, including WBT and Theory Test questionnaires;
• Proofread service information materials.
• Provide a robust system basis to manage the sales funnel by integrating all prospecting channels into a structured tracking and follow-up process;
• Conduct regular analysis of sales funnel indicators to support Regional Managers in optimizing dealer-level processes;
• Support market research activities through provision of reliable customer data as well as measure identification.

Education
• Bachelor’s Degree in Engineering (Mechanical, Electrical or related areas);
• Automotive Technical Training, Training Organization, High Voltage Expert (HVE).
Experience
• 5 years working experience in Technical Training related fields;
• Sound knowledge and proven experience in the Automotive Industry (Manufacture Industry knowledge preferred);
• Body & Repair experience is desirable (with aluminum expertise).
Competencies and skills
• Solid analytical capacity;
• Structured working method with attention to organization and documentation;
• Clear and confident communications skills, both verbal and written;
• Ability to conduct public presentations;
• Strong “car culture” and automotive knowledge;
• Fluency in English language is required.