Customer Feedback Multi Task Legal Specialist, Italy

Dependent on the assignment focus the tasks include the following:

• Handle customer feedbacks to resolution ensuring personalization and compliance to legal and company guidelines and timelines. Provide compensation in accordance with LHG liability and goodwill standards

• Maintain complete records of all legal customer claims received in the Customer Relations database
• Identify and call attention to potential product or service deficiencies that lead to repetitive lawsuit and NEB filings and make recommendations for future avoidance of these claims
• Defense preparations and representations of LHG in small claims court
• Liaise with LHG-lawyer to find satisfactory conclusions to legal claims and avoid setting precedents that contradict the corporate philosophy
• Ensure up-to-date knowledge of current LHG policies and coordinate and develop local processes for more efficient handling of legal cases and avoidance of litigation
• Ensure up-to-date knowledge of EU air passenger rights and Italian ENAC Air passenger protection rights