Global Technical Support Engineer II

Jobangebot - Carl Zeiss AG

Connecticum Job-Nr. 1434154
  • Arbeitgeber: Carl Zeiss AG
    Beschäftigungsart: Professionals Job
    Jobdatum: 13. September 2021
    Fachbereiche: Ingenieurwissenschaften: Allg. Ingenieurwissenschaften
    Einsatzort: Dublin, Kalifornien 94568, USA; Nord-Amerika

    Global Technical Support Engineer II - Jobangebot

    Global Technical Support Engineer II
    Dublin, CA
    Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.
    We are looking for people who are keen to try something new:
    The Global Technical Support Engineer II, Acts as a Subject Matter Expert on Zeiss Surgical or Perimetry Products. Services as the primary escalation point on advance service support requests. Working closely with Field Service Engineers, the Technical Support Engineer II will lead advanced troubleshooting efforts, provide support action plans and/ or customer facing real time remote troubleshooting to resolve product problems.

    • Point of contact for all technical questions and integration solutions from Field Service Engineers, Affiliates and Distributors, primarily via telephone and ticketing system, and in case of escalations on-site at domestic and international customer locations.
    • Assist in escalation issues/calls
    • Partners with global support/engineering departments on solving technical issues and customer problems in the area of responsibility
    • Remain current with technical expertise
    • Participate in Technical reviews or Quality improvement projects
    • Provide feedback on field problems to the Quality and Engineering departments
    You are:
    • BA/BS in Engineering preferred
    • Minimum of six (6) years’ experience as a Technical Support Engineer preferably within medical device industry
    • Experience with ISO 9003 standards, cGMP, and medical device governing body regulations preferred
    • High degree of technical proficiency, excellent structured problem-solving skills, and strong analytical abilities
    • Good Experience with electronics, electronics, optics, software, adjustment of optical instruments mechanics, personal computers, operating systems
    • IT-experiences: handling databases (InterBase, MySQL), networks
    • Experience with remote support systems
    • Excellent communication and interpersonal skills
    • Experience in collaborating in international project teams as well as readiness to travel internationally
    • Experiences in conducting training courses
    • Must have a confident manner and good social and methodological skill
    In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

    Join us today. Inspire people tomorrow.

    Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

    Apply now! It takes less than 10 minutes.
    We are an EEO/AA/Veterans/Disabled employer
    Carl Zeiss Meditec, Inc
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Global Technical Support Engineer II

Jobkennzeichen Connecticum Job-Nr. 1434154
Arbeitgeber-Profil: ZEISS