Pool Balancing Specialist

Dependent on the assignment the tasks include the following:

• Providing clarifications, remedies, and tips to customers on the pool unit return process
• Monitoring, reporting, and carrying out periodic reviews and/or audits within the internal ERP on the inventory and equipment entries of pool units

• Improving the general return processes to reduce and/or prevent the increase of pool unit stock, in collaboration with the inbound supply chain
• Managing the KPI reports, analysing the return process, and establishing and fulfilling performance dialogues with customers
• Advising, guiding, and supporting process interfaces
• Identifying potential critical points or improvements in existing services by providing all necessary information for proactive input to the Customer Service Italy Team Leader
• Working with various systems such as SAP, t/track, etc.
• Working according to and supporting the Quality Management System
• Applying company policies and procedures
• Leading special projects outside of normal work scope as assigned by the Customer Service Italy Team Leader