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User Researcher (d/m/f) - Hybrid Work

Direkteinstieg - Stellenanzeige | Lufthansa

Stellenbeschreibung - User Researcher (d/m/f) - Hybrid Work

connecticum Job 1741798


User Researcher (d/m/f) - Hybrid Work

You are a digital pioneer? Ask yourself, “What would I do differently if I could change it?” Let’s turn your ideas into reality. Join a dynamic team of digital enthusiasts and professionals and be part of the creative and vibrant team spirit. Become part of the Lufthansa Group Digital Hangar in Frankfurt.

Facts
  • Location

    Frankfurt

  • Employment level

    Direct entry

  • Function

    IT

  • Working time

    Full-time or part-time

As a User Researcher, I am improving the user experience of our channels within digital sales. I am passionate about truly understanding customers and what is valuable to them in order to create relevant, easy to use and pleasurable to use products and services.

  • Own the long-term research strategy for products: designing research concepts by applying various methods (qual. and quant.), developing scripts, screeners, recruiting participants as well as moderating, analyzing, and delivering results
  • Working closely with Designers, Product Managers and Developers to identify and prioritize research opportunities in a fast-paced, dynamic environment to generate focused insights that help them understand user needs
  • Translating user insights into actions and recommendations to derive actionable requirements for prototype development and product strategy and ultimately help to shape directions of our company
  • Communicate research findings to diverse audiences through reports and presentations

Contact
E-mail address for inquiries
People-DH@Lufthansa-Group.com

Profit sharing / LVV (bonus), Free parking, Flight privileges, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Business cell phone / ipad, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Part-time models, Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Mentoring, Fitness studio / sports facilities / company football etc., Free snacks / drinks

A day with us

Hotfixes, release cycles, PI planning...- are part of our everyday life. The difference is that you have the opportunity to design the digital touchpoints for passengers of the Lufthansa Group airlines.Your ideas are transformed into customer-centric high-end IT solutions.

Digital Hangar on LinkedIn

  • Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology or equivalent practical experience
  • 3+ years experience with user research methods in a commercial domain
  • Experience analyzing both quantitative & qualitative data to produce user research deliverables
  • Detailed knowledge of usability testing methodologies and current state of the art in user experience research (academic program/ equivalent work experience)
  • Experience managing, planning and conducting usability test sessions
  • Persuasive communication and consulting skills required to advocate for customer needs to stakeholders
  • Business fluent in English and German
  • Excellent networker, establishing cross-functional collaborations & developing exchange with experts in other companies/sectors
About Lufthansa Group Digital Hangar GmbH

Creating the world’s best connected travel experience – physical, human, and digital – for all Lufthansa Group airline brands is our goal. We’re committed to driving the digital transformation and becoming leaders and innovators in developing next-level digital solutions for the airline industry. We operate with 100% focus on delivering tangible value-adding solutions and develop best-in-class features for over 145 million passengers that travel on our 5 airline brands every year.

www.digitalhangar.aero
Lufthansa Group

Informationen zur Bewerbung
Stellenangebot:

User Researcher (d/m/f) - Hybrid Work

Jobkennzeichen:
Connecticum Job 1741798
Bereiche:
Sonstige: Psychologie
Kontaktdaten
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