About the Voith Group
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5,5 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.
For VPC, we're looking for your as a Customer Service Specialist.
Customer Service Specialist
Customer Service Specialist
Responsibilities:
- Record the price history and work with sales department provide the Quotation per customer' request.
- Work with sales department and customer, provide the contract to customer.
- Work with sales department and customer, provide the bidding meeting documents per customer's request.
- Record all the quotation &contract &bidding data
- Work with customer & sales department & Application & Manufacturing department about customers claims and provide the settlement to customer.
- Work with customer &sales department &Application &Manufacturing department deal with the return fabrics
- Work with operation department / product management department and arrange and adjust the delivery schedule according to the customer's request.
- Provide finished fabrics list to sales and push customer for the delivery.
- Provide correct payment record to customer and push customer arrange the payment on time and monitor the account receivable
- Provide the fabrics data for all the payment to finance department and get it invoiced and settle some relative problems.
- Work with sales department and provide the sales forecast monthly.
- Work with Inter-Co CSR, tracking the Inter-Co orders enter and the schedule.
- Work with shipping department arrange the delivery for the export fabrics and provide the shipping schedule to Inter-Co CSR
- Work with planning & application &Inter-Co CSR and transfer the relative information between them
- Work with sales department complete all kind of forms such as Order Cancellation FormDebt Write off Form etc. and distribute to relative department.
- JDE system -Relative sales data enter and maintenance.
- Monthly Report to CSR Manager / Reports upon Request
- Other assignment by the Manager
Requirements:
- Bachelor's degree or above
- Fluent in English
- Proficient in Excel (including VLOOKUP, PivotTables/ Power Query/Power BI, etc.)
- Strong communication and coordination skills
- Digital Skills
- Proficiency in basic data analysis using Python/SQL
- Experience with low-code platforms (Like Power automate, Power Apps)
