Jobangebot connecticum Job-1834142

Customer Service Support MRO

Lufthansa Technik

Jobdatum: 08. Februar 2026

Einstiegsart: Direkteinstieg
Einsatzort: Tulsa, Oklahoma, USA; Nord-Amerika
Arbeitgeber: Lufthansa Technik Component Services LLC.
Jobdetails

Step into a role where customer service meets aviation operations!

From cost estimates and order monitoring to logistics coordination and system tracking, your work ensures smooth component support and satisfied customers.

Make an impact every day - apply now and join the team!

Step into a role where customer service meets aviation operations!

From cost estimates and order monitoring to logistics coordination and system tracking, your work ensures smooth component support and satisfied customers.

Make an impact every day - apply now and join the team!

Tasks

Your main tasks include, among others:

  • Handle all process related customer inquiries, internal and external, being the interface within LHT, the accounts and other business partners
  • Create cost estimates for non-contracted and out of contract repairs, process customer‘s approval
  • Detect and invoice cases of mishandling, modification, and scrap
  • Work independently on loans, sales and 1:1 exchanges also originating other than the LHT Pool
  • Proactively work to resolve claims and discrepancies as they occur
  • Responsible for TAT fulfillment, coordinate business units within LHT to meet customers’ requirements
  • Monitor customer orders, adhering to contracted rates and services
  • Initiate, coordinate and track shipments in cooperation with LTL
  • Work with various systems, such as SAP, Southware, SQL, etc.

* All other duties as assigned or required

Behind the scenes

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

Join us!

Lufthansa Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Benefits

Flight privileges

15-20 Vacation Days

401k plan

Commuter Benefits

Education

Employee Assistance Program

Family Policy

Flex Holidays

Healthcare

Life Insurance

Long Disability

Short Disability

up to 60 Sick Days

Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Requirements

The ideal Customer Service Support MRO must fulfill the following requirements:

  • High school diploma/GED desirable
  • Bachelor’s degree desirable
  • 1-2 years of experience in MRO Customer Service desirable
  • Fluency in English language required
  • German and Spanish language desirable
  • Knowledge in MRO Customer Service desirable
  • Knowledge in SAP, CSS Training or equivalent OJT
  • MS Office skills as user
  • Excellent detail oriented
  • Excellent communication skills
  • Excellent quality consciousness
  • Excellent productivity driven
  • Excellent customer orientation
  • Excellent commitment
  • Excellent intercultural awareness
  • Willingness to travel
  • Manage constant time pressure
  • Manage high stress levels
  • Must possess a legal work permit in the U.S.

* CV/Resume required

* Company will not provide relocation assistance

Company

About Lufthansa Technik Component Services LLC.

Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.
www.lufthansa-technik.de
Lufthansa Group
Info zur Bewerbung
Jobtitel:

Customer Service Support MRO

Jobkennzeichen:
connecticum Job-1834142
Bereiche:
Jura, Sonstige
Wirtschaftswissenschaften: Rechtswissenschaften
Sonstige: Philosophie
Einsatzort: Tulsa, Oklahoma, USA; Nord-Amerika
Jobdetails
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