About the Voith Group
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5,5 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.
For VPC, we're looking for you as an Order Handling Specialist。
Order Handling Specialist
Order Handling Specialist
Responsibilities:
1.Manage the sales contract, register the order information into tracking list, and create the sales order in SAP once the contract becomes effective.
2.Order related documents management and delivery. Such as LC, Letter of Guarantee, documents required by bank, reconciliation requirement from customer etc.
3.Follow up the order payment, submit the Payment application to the customer in time, check the accounting money receive list in daily work , create down pay billing and book the down-pay billing in the money receive list in time .
4.Closely track the material status of purchase order and workshop production / assembly order, and feed-back the order status to corresponding sales and customers in time.
5.Cross departmental cooperation, coordinate sales, AE, TC, product manager and other departments to confirm customer's requirements. Coordinate goods GR, post, packing and shipping process.
6.Handling of customer claim. Processing of return and refund order, shortage and replenishment, and other special orders.
7.Customer information management: like goods receive address, contactor information, special shipping requirements, VAT information update.
8.Work closely with related contact windows of the customer, recognize and fulfill customer needs in time to keep customer satisfaction.
9.Create billing in SAP after the goods shipment. Generate VAT information and submit to accounting. Deliver the VAT invoice to customer after receiving them form accounting.
10.Complete all department reports required by their responsibilities, such as Sales Forecast, Dunning list, Abnormal WIP, Long OTD, Late delivery etc.
Requirements:
1. At least 3 years working experience in related industries, college degree or above.
2. Skilled use of MS office; Familiar with SAP SD module.
3. Work carefully, strong sense of responsibility, enthusiastic work attitude and good team spirit.
4. Good communication and coordination skills; Thinking and solving problems independently.
5.Experience in order processing in paper industry, knowledge of international trade process and related professional knowledge is preferred.
6. Communication skills in oral and written English.
