Staff UX Researcher

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Human-centered insights and a deep understanding of people and cultures are essential to how we do our best work. Our team of design researchers guide design partners and cross-functional teams at ebay to discover, interpret, and act upon insights and opportunities in an inspiring way. We contribute to all phases of product development, and influence product and business strategy while we're at it.

We are looking for a Staff UX Researcher who is a strategic thinker, great storyteller and loves working with peers and leaders to uncover insights and drive sophisticated solutions to tough problems. This passionate and inclusive researcher will work closely alongside partners from design, business, product management, engineering, and marketing globally to deliver high-impact user insights. prioritizing, planning, implementing, and socializing user research across a spectrum of methodologies is something this candidate excels at. They are strong influencers within and outside the design organization, building credibility and visibility company-wide for eBay’s design research team.

• Own UX Research prioritization with the core team and relevant partners focused on the Rates and Labels Platform Experience on the Shipping team while strategically covering other areas within Shipping as needed. Work with cross-functional teams and lead to ​​identity and prioritize impactful research opportunities.

• Drive key features, products, or initiatives based on company priorities

• Lead research towards advising on improvements to make and defining excellent customer experiences. Partner and work closely with Design, Product, and Business leadership to drive the UX strategy for the area.

• Employ storytelling techniques and workshops to communicate research insights and recommendations, and help teams turn insights into action. ​

• Actively contribute to the always-growing UX Research practice at eBay. Mentor and actively support research team members in their career growth.

• 6+ years of experience in applied user experience research settings.

• Experience driving research prioritization and successfully impacting product decisions to benefit the customers and the business.

• Deep understanding of discipline fundamentals and some expert-level techniques. Practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle, from ideation to launch.

• Consistent track record of building and curating user research programs, employing a range of methodologies.

• Ability to lead through ambiguous situations, working with teams to ensure that the right research questions are answered and that research insights are useful.

• Ability to solve sophisticated problems and support the team in delivery of insights.

• Masters or PhD in Anthropology, Sociology, Cognitive or Experimental Psychology, Human Factors Engineering, a related field and 6+ years of relevant practical experience.

• Strong interpersonal skills, expert influencer and advocate for User Research.

• Experience working in large organizations across multiple teams is preferred.

• eCommerce/global research experience is desired.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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