Customer Service Manager

We are looking for an experienced Customer Service Manager to deliver exceptional services to our VVIP In-Service fleet. The goal is to ensure that all customer requirements are fulfilled in time, in budget and in quality.

• Manage customer inquiries (i.e. repair events with suppliers - warranty and non-warranty, media related issues, etc.) for in-service aircraft
• Manage the MRO event (work shop, engineering, material planning) and communicate with customer on operational issues (completion date, delivery, documentation, etc.)
• Maintain close relation to suppliers in terms of material availability (lead time, modification status, obsolescence, interchangeability, documentation, etc.)
• Ensure daily responsiveness to customer inquiries
• Calculate and prepare the quote according to requirements (repair, exchange, sales)
• Customer visits
• Organize transportation with logistics
• Capture, process and report customer feedback internally
• Manage continuous upselling initiatives (increase rev./profit)
• Support Sales & Program Manager