Customer Service Manager

Deliver exceptional services to our VVIP In-Service fleet. Plan, organize and manage assigned clients in overseeing and coordinating the in-service support of active fleet after delivery of VVIP IFE and CMS programs. Ensure that customer requirements are fulfilled on time, on budget and on quality.

• Manage customer inquiries (i.e. repair events with suppliers - warranty and non-warranty, media related issues, etc.) for in-service aircraft
• Commercially responsible for after sales business (revenue/costs/profit)
• Calculate and prepare the quote according to requirements (repair, exchange, sales)
• Other tasks as required and assigned, collaboration in projects and manage internal stakeholders
• Proactively manage obsolescence campaign
• Capture, process and report customer feedback internally
• Customer visits
• Maintain close relation to suppliers in terms of material availability (lead time, modification status, obsolescence, interchangeability, documentation, etc.)