Customer Services Manager

As the Customer Service Manager you will perform the following duties :

• The responsibility for the smooth operations towards fulfillment of customer contracts and act as a consultant to customer in all matters of material and customer management
• Advising customers in finding the right solution. Manage the customer relationship and ensure its ongoing development
• Responsibility for perfect functioning of customer interface while giving consideration to contractual service agreements and internal KPIs
• Identifying and managing revenue opportunities and realize cross- and up-selling potential within area of responsibility
• Processing and management of customer complaints; ensure feedback within LHT’s Quality Management System

* All other duties as assigned or required