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Service Center Agent

Direkteinstieg - Stellenanzeige | Lufthansa

Stellenbeschreibung - Service Center Agent

connecticum Job 1738194


Service Center Agent

The Service Center Agent is responsible for the handling and assistance of Remote Ticketing stations. A service center agent plays a critical role in providing efficient and effective customer service. They are the frontline representatives of a company, responsible for handling customer inquiries, resolving issues, and providing support.

Sounds interesting? Apply now!

Facts
  • Location

    Porto

  • Employment level

    Direct entry

  • Function

    Customer service

  • Working time

    Full time

  • Publishing date

    01-25-2024

  • Application deadline

    05-31-2024

The Service Center Agent is responsible for:

  • Complete handling of all ticketing functions (reservation, ticket issuance, SSR booking, EMD, EBT and MCO issuance, fare calculation and ticket reissues)
  • Ticket trouble shooting (revalidation, involuntary/SC ticket reissue)
  • BOP and flight analysis (checking booking status, SSR status, ID)
  • Handling of incoming calls and Emails
  • Handling of incoming Queues
  • Handling of all ticket related issues in case of irregularities (rebooking of passengers, DBC value calculation)
  • To take on other customer service duties which may arise, Bas well as carrying out service center related tasks in connection with prior agreements
  • Participating in jobs and tasks beyond own job responsibilities
  • Execute other relevant tasks for LGSP Organization
Spread your wings and soar to new heights!

Join our team of professionals in a dynamic working environment. Help further build and become part of our highly successful brand in this challenging market. Show us what you have to offer and let us show you what we can do!

Embark on a journey of endless possibilities

Join us as we explore the endless possibilities and opportunities that await those passionate about aviation. From pilots to cabin crew, engineers to ground staff, and sales- this showcases the wide range of exciting careers available within Lufthansa.

The ideal Service Center Agent should meet the following requirements:

  • Degree in Tourism, Languages and Literatures, or similar
  • Experience in similar fields (preferred)
  • Intermediate / advanced level of German (min. B1, ideally C1 / C2)
  • Fluency in English
  • Focus on problem solving
  • Interest in acquiring new technical knowledge in the field
  • Availability to work in rotating shifts
  • Excellent communication skills

*Must possess a legal work permit in Portugal

About Lufthansa Ground Services Portugal

Lufthansa Ground Services Portugal (LGSP) is a 100% Deutsche Lufthansa AG subsidiary with its center of operations based in Portugal. The head office is in Porto. Airport Services and Service Center for worldwide airline operations and sales are the core businesses of LGSP The company was founded in 2011 with 37 employees. In 2018 the number raised to over 260. As a Deutsche Lufthansa AG subsidiary, the company attaches great importance to quality and innovation, safety and reliability. LGSP strategic objective is to achieve long-term value creation and profitable growth.

www.lufthansa-lgsp.com
Lufthansa Group

Informationen zur Bewerbung
Stellenangebot:

Service Center Agent

Jobkennzeichen:
Connecticum Job 1738194
Bereiche:
Wirtschaftswissenschaften: BWL-Touristik
Kontaktdaten
Firmenprofil Lufthansa Group

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